Customer Notifications

This article covers the emails that are sent to your customers and your team.

Instant Gift Notifications

The purpose of this notification is to let your team know that a customer has claimed a gift. Because there are a variety of use cases and ways to manage this, RetentionEngine does not automatically add this to the customer's next order. Thus, your team will need to take action to ensure the gift is sent to the customer.

Subject: Customer claimed a gift

Customer Notifications

Customer claims a gift, pause or swaps a product

Hi,
You have successfully claimed a discount on your subscription.
Thanks for staying with us!
Company Name

Hi,
You have successfully claimed a gift on your subscription.
Thanks for staying with us!
Company Name

Customer pauses their subscription

Hi,
Your subscription has been paused for 2 month(s). You will still receive orders that have already been paid for.
Thanks for staying with us!
Company Name

Customer cancels their subscription

Hi,
Your subscription has been cancelled. You will still receive orders that have already been paid for.
We hope to serve you in the future!
Company Name

Customer's account is about to be reactivated

Hi,
You previously claimed a pause on your subscription with us.
It will be reactivated in the next 2 days.
Thanks for staying with us
Company Name

Team Notifications

Customer claims a cancel resolution

Customer pauses their subscription

Customer cancels their subscription

Customer's account is about to be reactivated